Diseconomies of scale in fraud, spam, support, and moderation
Explores how larger platforms often have worse fraud, spam, and support issues compared to smaller, more curated services.
Explores how larger platforms often have worse fraud, spam, and support issues compared to smaller, more curated services.
Discusses the critical importance of budgeting for 'trust and safety' work to combat online abuse, framing it as a necessary 'internet tax' for tech platforms.
A guide for developers on seven essential trust and safety features to proactively build into products to prevent abuse and harassment.
A GitHub product manager argues that user safety and abuse prevention should be prioritized like security vulnerabilities, not dismissed as edge cases.
A GitHub community leader shares 10 key lessons on building and moderating healthy online communities, based on three years of platform trust and safety work.