Ben Balter 8/31/2020

Trust and safety is not a product edge case

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The article, written by a former GitHub Community and Safety team member, critiques the common product management practice of deprioritizing user safety features due to low user impact numbers. It argues that online abuse, harassment, doxing, and stalking pose profound real-world risks and should be treated with the same urgency as critical security vulnerabilities, not as mere edge cases or bugs.

Trust and safety is not a product edge case

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