Ben Balter • 8/31/2020

Budget for the hidden "internet tax"

This article argues that 'trust and safety' work (preventing abuse, harassment, doxing) is a critical, non-negotiable cost for internet businesses, not a secondary feature. Using a personal anecdote from GitHub, it explains why abuse vectors must be prioritized differently than typical bugs, as even low-frequency incidents can have severe real-world consequences for users and the platform.

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#software development #trust and safety #startup