Customer Support Articles

Page 1 of 1 (4 articles)

5/10/2025 • EN

Opening up time for humans

Critiques the limited scope of current customer support automation and argues for more ambitious AI solutions across industries.

ai automation artificial intelligence Customer Support software development Technology Ethics

Neal Lathia

11/11/2021 • EN

TinyPilot: Month 16

A monthly update on TinyPilot, covering product development, business metrics, and lessons learned from a failed cloud service launch.

Customer Support Product Launch Rebranding saas Web Development

Michael Lynch

10/6/2020 • EN

Hijack To Help Customers

Learn how to use django-hijack to impersonate user accounts and troubleshoot customer issues in Django projects.

Customer Support debugging django Django Hijack User Impersonation

Matt Layman

10/10/2019 • EN

RaptorCS's redemption: the POWER9 machine works

A follow-up review of the RaptorCS POWER9 Blackbird PC, detailing the resolution of hardware issues and improvements to customer support after initial problems.

Customer Support hardware Power9 Raptorcs Rma System

Drew DeVault

Customer Support Articles

Opening up time for humans

TinyPilot: Month 16

Hijack To Help Customers

RaptorCS's redemption: the POWER9 machine works

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