Customer Feedback Articles

Page 1 of 1 (4 articles)

5/20/2026 • EN

From support request to pull request

A Support Engineer describes how fixing a customer bug directly with a pull request combines support and engineering roles.

bug fixing code review Customer Feedback pull request Support Engineering

Petros Amoiridis

11/5/2024 • EN

The Engineer’s Dilemma: What We Did Right at Mergify

Mergify founders share lessons on avoiding common tech startup pitfalls by focusing on customer needs over just building features.

Customer Feedback Engineering product development Saa startup

Julien Danjou

1/10/2023 • EN

Talking with Customers

Engineers should directly engage with customers to understand their needs and demonstrate product value, moving beyond formal user interviews.

Customer Feedback engineering culture product management software development User Interviews

Rui Peres

8/3/2022 • EN

Talking to your customers: a disruptive Agile framework

A satirical critique of over-engineered Agile frameworks, proposing the simple 'Talk To Your Customers' (TTYC) methodology as a disruptive alternative.

agile Business Metrics Customer Feedback product development software development

Lucas F. Costa

Customer Feedback Articles

From support request to pull request

The Engineer’s Dilemma: What We Did Right at Mergify

Talking with Customers

Talking to your customers: a disruptive Agile framework

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