Rui Peres • 1/10/2023

Talking with Customers

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The article argues that software engineers and developers must have direct, two-way conversations with customers, not just through formal user interviews. It emphasizes that engineers need to see who uses their products, answer questions, and convince users of the product's value, rather than outsourcing this critical feedback loop.

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#software development #product management #engineering culture
Talking with Customers

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