Europe's Cloud Problem Isn't the Tech. It's the Mindset.

This article critiques the mindset of European cloud providers, using a personal experience with Scaleway as a case study. The author describes a server that died within an hour of delivery and remained down for days due to slow, procedural support instead of immediate replacement. The article argues that the problem isn't technology but a lack of urgency and customer-centric thinking, comparing it to the faster, more responsive culture of US-based providers like AWS. It emphasizes that hardware failures are inevitable, but the real test is how providers react, and European providers often fail this test with bureaucratic delays and poor communication. The piece is relevant to IT/TECHNOLOGY as it discusses cloud infrastructure, DevOps practices, and tech industry culture.