Jordan Krey • 9/19/2019

Production support: Keeping your heart rate down

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This article provides a first-hand perspective on the realities of being on-call for production software support. It offers actionable strategies for managing anxiety, including the importance of promptly acknowledging alerts, communicating clearly and frequently during an incident, and knowing when to escalate issues. The focus is on best practices for triaging, diagnosing, and resolving problems while maintaining composure.

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#DevOps #software engineering #Incident Response
Production support: Keeping your heart rate down

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