Every team needs a knowledge interface

This article discusses the evolution of organizational knowledge management through three eras: folders, search, and now reasoning with AI agents. It argues that while search engines returned documents for humans to interpret, AI agents reason over available knowledge to make decisions, making the quality and currency of documentation critical. The author highlights that agents will become the primary consumers of team knowledge, so stale or incomplete docs lead to poor automated decisions. The piece emphasizes the need for teams to adapt their knowledge practices for an AI-driven future, where discovery is just the beginning and authoritative, up-to-date information is essential.