Mitchell Hashimoto • 3/4/2013

APPLE: My Key to Success

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The author details the APPLE customer service framework (Approach, Probe, Present, Listen, End) learned as an Apple Store employee and how applying its principles of respect and attentive problem-solving was crucial to the success of his side projects, including Vagrant and IRCRelay. He illustrates this with a concrete example from user support.

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#software development #side projects #customer service
APPLE: My Key to Success

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