This Fact About KPIs May Surprise You

This article challenges the common use of KPIs in software companies, asserting that they are irrelevant to actual product creation and craftsmanship. The author shares experiences from process improvement meetings where KPIs were never mentioned, and recounts advising a client against using KPIs for testing efforts. The piece argues that managing by metrics is antithetical to excellence, and instead recommends listening to employees, observing work, and fostering an honest, respectful environment. It targets tech professionals and managers, offering a contrarian perspective on performance measurement in the IT industry.