Microsoft releases new AI self service support experience in Entra
Read OriginalMicrosoft has launched a new AI-driven self-service support agent within the Entra admin center, currently in preview. This tool uses generative AI to analyze tenant data and provide real-time insights into common issues like MFA failures and sign-in errors. It offers a conversational interface to surface specific events and troubleshooting steps, aiming to reduce the need for support tickets.
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