Dan Luu 2/15/2015

AI doesn't have to be very good to displace humans

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This article contends that the debate on AI replacing humans focuses too much on AI's quality. It argues that AI will displace workers in many roles, like customer service, not because it's superior, but because it's significantly cheaper, even if it performs worse. The author uses examples like frustrating phone trees and a personal anecdote about inefficient human service to illustrate this point.

AI doesn't have to be very good to displace humans

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