Chris Bradshaw • 10/24/2013

Knock Knock

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This article explores the common workplace issue where employees bypass the official IT service desk to directly ask nearby IT personnel for help, regardless of their specialization. It argues for the efficiency of a centralized helpdesk system in large organizations, comparing it to emergency services, and suggests educating users on its benefits for better workflow and support.

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#It Infrastructure #It Support #Itsm
Knock Knock

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