Charity Majors • 9/20/2019

Love (and Alerting) in the Time of Cholera (and Observability)

This article discusses the evolution of alerting best practices for modern distributed systems. It argues for moving away from numerous low-level paging alerts and instead implementing observability, Service Level Objectives (SLOs), and end-to-end checks. The core recommendation is to page on-call engineers only for alerts that correlate directly to user pain, while using secondary, non-paging channels for other investigative work, thereby reducing alert fatigue and improving incident response.

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#distributed systems #observability #Alerting