Swizec Teller • 4/14/2026

Watch people work

This article discusses a practical approach to improving software by having engineers observe users as they work, a method called 'Frustration Driven Development.' The author shares real examples from their team, such as discovering missing buttons, inefficient support workflows, and multi-tool processes that take hours. The goal is to build user empathy and identify the biggest pain points to automate or fix, rather than just adding features. It emphasizes measuring frustration to track progress over time.

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#Usability Testing #User Empathy #Frustration Driven Development