Good software gets out of the way

This article discusses the philosophy that good software is invisible and gets out of the user's way, emphasizing that most engagement metrics are misleading because the goal is to help users accomplish tasks efficiently. The author reflects on a podcast conversation with Kent C. Dodds about workflow design, observing user behavior, and building software that prioritizes user outcomes. Key takeaways include understanding the domain, watching how work happens, defining success before starting, and focusing on the core objective. The article also touches on product engineering as a key differentiator for engineers, moving beyond technical skills to product sense.