Martin Fowler 8/6/2025

The Reformist CTO’s Guide to Impact Intelligence

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This article argues that measuring knowledge worker productivity is insufficient. It introduces 'Impact Intelligence'—a framework for CTOs to understand the business impact of tech work. It outlines key actions like robust demand management, paying down measurement debt, and impact validation to connect team output to business outcomes, with examples from a customer support chatbot and regulatory compliance.

The Reformist CTO’s Guide to Impact Intelligence

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