Kris Kula • 7/22/2022

Designing a human process around pathological cases leads to processes that are themselves pathological.

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The article discusses a key difference between software and human system design. While software must handle all corner cases defensively, applying the same logic to human processes—by creating rules for rare, pathological behaviors—often results in cumbersome, demoralizing, and inefficient systems for the majority. It argues that sometimes the best response to outlier human behavior is simple acceptance, not a procedural fix.

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#software development #Defensive Programming #Human Systems
Designing a human process around pathological cases leads to processes that are themselves pathological.

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