Gojko Adzic • 9/30/2024

From Bugs to BEAM

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The article examines the ambiguous distinction between bug reports and feature requests, proposing that both highlight missing product elements that hinder user success. It introduces the concept of the 'Persona Spectrum' from Kat Holmes's book 'Mismatch' to discuss user expectations and how understanding a range of user capabilities is key to defining appropriate software solutions and avoiding disappointment.

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#software development #user experience #product management
From Bugs to BEAM

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