Charity Majors • 6/30/2022

Why On-Call Pain Is A Sociotechnical Problem

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The article argues that miserable on-call experiences are not normal but a sign of fragile systems and poor alert discipline. It defines on-call as a sociotechnical system involving technology, people, and tools, requiring solutions that address both technical debt and organizational issues like management support and responsibility sharing.

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#DevOps #incident management #Alerting
Why On-Call Pain Is A Sociotechnical Problem

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