Charity Majors • 5/30/2023

Ritual Brilliance: How a pair of Shrek ears shaped Linden Lab culture by making failure funny — and safe

The article details a cultural practice at Linden Lab, the company behind Second Life, where engineers who caused a major production outage would wear a pair of Shrek ears. This ritual transformed mistakes into shared learning experiences, fostering psychological safety and a blame-free environment within the tech team, and highlights the importance of culture in software engineering.

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#DevOps #organizational psychology #Team Building